Your Shopping Cart is empty.

${{ (item.variation.media ? item.variation.media.alt_translations : item.product.cover_media.alt_translations) | translateModel }}$ ${{ (item.variation.media ? item.variation.media.alt_translations : item.product.cover_media.alt_translations) | translateModel }}$

{{ childProduct.title_translations | translateModel }}

{{ getChildVariationShorthand(childProduct.child_variation) }}

{{ getSelectedItemDetail(selectedChildProduct, item).childProductName }} x {{ selectedChildProduct.quantity || 1 }}

{{ getSelectedItemDetail(selectedChildProduct, item).childVariationName }}

{{item.quantity}}x NT$0 {{ item.unit_point }} Point

Remove

${{addonItem.product.cover_media.alt_translations | translateModel}}$

{{addonItem.quantity}}x {{ mainConfig.merchantData.base_currency.alternate_symbol + "0" }}

Remove

Return Policy

Return/Exchange Policy

If you need to process a return or exchange, please contact customer service within 7 days of receiving the product.

Provide the following information via order message or email:

Name / Order Number / Contact Phone Number / Item for Return/Exchange / Reason for Return/Exchange

Customer service will contact you.

Once the return/exchange is confirmed, please send the product back along with the "Shipping Note" .We will process the return/exchange as soon as we receive the product.

1. Simple Return/Exchange Process

STEP 1
Receive the product & submit a request (within 7 business days)
STEP 2
Review of return request (2-3 business days)
STEP 3
Return the product (1-3 business days)
STEP 4
Review of returned/exchanged product (20 business days)
STEP 5
Exchange product shipped / Refund processed

※ Notes

The following types of products do not have a 7-day trial period. Please read the product description carefully and confirm your need and intention to purchase before placing an order. For any questions, please contact FIRE ON SHOP customer service (shop@fireonmusic.com).

Products that are perishable, have a short shelf life, or are about to expire upon contract cancellation.
Customized products.
Newspapers, periodicals, or magazines.
Audio-visual products or software that has been opened by the consumer, such as records.
Personal hygiene items that have been opened by the consumer, such as underwear.
Tickets for art and cultural exhibitions or performances.
Downloadable products with copyrights.

2. Return/Exchange Related Notes

Returned products must maintain their integrity, including the product itself, original packaging, accessories, and any accompanying items. If the original packaging or product is damaged, we reserve the right not to accept the return or exchange.
Products may show different wear and tear due to the user's habits or usage. If the wear and tear is not due to a manufacturing defect, we reserve the right not to accept the return or exchange.
For reasons other than defective products, the return/exchange shipping costs must be borne by the customer. For exchanges, shipping will be based on the original order address. If there are changes to the recipient details or address affecting shipping costs, the customer will need to bear the additional costs.
Consumable items should not be opened or used (e.g., notebooks, washi tapes), as this will affect your right to return the item.
Promotional products sold as sets during events cannot be returned individually; the entire set must be returned.
Exchanges can only be made for the same item; you cannot exchange Product A for Product B. If you want a different item or size, please return the original product and place a new order for the desired item.
If a member frequently returns/exchanges products or fails to pick up orders more than twice, FIRE ON SHOP may refuse transactions or permanently cancel their membership due to operational inconvenience.
After receiving your returned product and proof of discount, we will process your refund immediately. Credit card refunds will be processed through your issuing bank after receiving the return package and proof of discount.
For products purchased through other channels, please contact the original purchasing channel for return/exchange matters. We are not responsible for returns or exchanges of products not sold by our store.

3. Handling of Unclaimed Packages

If a package has been shipped but not picked up within the deadline, it will be returned to FIRE ON SHOP through the logistics system. Our staff will contact you via "Order/Online Store Message" and phone to confirm the next steps for handling the package.

A re-shipment fee of $100 will apply. Detailed steps will be provided by our staff.
If we cannot contact you within 10 business days after the product is returned, FIRE ON SHOP will cancel the order. If the order was paid online, a refund will be processed at the time of cancellation. This implies your agreement with FIRE ON SHOP’s execution of the sales return and discount.

4. Ticket Purchase Notes

In accordance with the Ministry of Culture Order No. 10120225241 [Standard Contract Terms for Art Performance Tickets], the refund policy is as follows:

Concerts: Refunds are based on the postmark date, which must be 10 days (including the day) before the event. For self-regulated refunds by the organizer, please contact the organizer.
Exhibition Tickets: Refer to the information disclosed on the ticket and order page.

If there are other regulations from the organizer, follow the event announcement.

Refunds will incur a 10% handling fee of the ticket price. Therefore, "Refund Amount = Original Ticket Price - Handling Fee."

(E-tickets are not subject to the 10% handling fee and processing fee.)

If you have any other questions, please click "Contact Store Owner" at the top right of the website or email us at shop@fireonmusic.com.

We will respond as soon as possible.