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Shopping Notice

Welcome to FIRE ON SHOP by Fire Music. Before you begin shopping, please read the following information to ensure your rights are protected.

1. Shopping Process

To shop on our online store, please register and become a member (basic benefits or VIP). This will allow you to shop online, track and query your order status, and occasionally receive exclusive offers. We will also adhere to our "Privacy Policy" to ensure the safety of your personal information.

Simple Shopping Process:

Select Products → Place Order → Checkout → Enter Information → Ship Products

2. Payment Methods

To provide more convenient payment options, we offer several payment services:

  • Credit Cards (supports domestic and international Visa, MasterCard, JCB)
  • 7-11/FamilyMart Convenience Store Pickup and Payment
  • LINE Pay

3. Shipping Methods (Taiwan)

  1. Hsinchu Logistics – Standard (3-7 business days for shipment)After your order is shipped, you will receive a "Shipping Notification Email" with the tracking number. You can track your shipment's progress on the "Catalog" under "Orders" and Hsinchu Logistics' delivery status tracking system.

  2. 7-11 Delivery Service (3-7 business days for shipment)After your order is shipped, you will receive a "Shipping Notification Email" with the tracking number. You can track your shipment's progress on the "Catalog" under "Orders" and the 7-11 online tracking system. When the product arrives at the designated store, you will receive a pickup notification SMS informing you of how to pick up and pay.

  3. FamilyMart Store-to-Store (3-7 business days for shipment)After your order is shipped, you will receive a "Shipping Notification Email" with the tracking number. You can track your shipment's progress on the "Catalog" under "Orders" and the FamilyMart package tracking system. When the product arrives at the designated store, you will receive a pickup notification SMS informing you of how to pick up and pay.

    Note: Due to size restrictions for 7-11 Delivery Service/FamilyMart Store-to-Store, if your purchased product exceeds the size limit, we will inform you via phone or email.

  4. Other DelaysIf we discover issues such as insufficient stock or defects when preparing your shipment, a representative will contact you to confirm the shipping details. During specific holidays, such as Lunar New Year, Valentine's Day, Christmas, and major events, high shipping volumes may cause delays. We appreciate your understanding.

4. Invoice Issuance

You can choose one of the following methods to receive your invoice:

  1. Electronic InvoiceElectronic invoices will be stored in your member account, and the system will automatically issue the invoice within 12 hours of payment and send it directly to your email. (If you win a lottery, the invoice will be printed and sent to you by registered mail.)

  2. Paper Invoice for Company AccountsAccording to the Ministry of Finance’s "Electronic Invoice Implementation Guidelines," all purchases at FIRE ON SHOP will receive electronic invoices. If you need a paper invoice for company reimbursement, please enter the unified business number and invoice title during checkout. We will include the paper invoice with the shipment (the invoice address will be the same as the shipping address).

5. Tax Settlement

If using EMS international express service and the service does not include taxes, any taxes incurred upon delivery to the destination country will be the buyer’s responsibility.

6. Return and Exchange Policy

Please refer to our "Return and Exchange Policy."

If you have any other questions, feel free to click "Contact the Store Owner" at the top right of the website or email us at (shop@fireonmusic.com). We will get back to you as soon as possible.